Refund Policy

This policy explains the refund and cancellation rules that apply to Tawthiq, its paid plans, and related digital services available at https://Tawthiqs.app.

This policy reflects the current subscription model of the service. It complements our Terms of Service and does not replace them. If a separate written enterprise agreement or a specific offer states different billing terms, that separate arrangement governs within its scope.

Scope of this policy

This policy applies to paid subscriptions in Tawthiq, including recurring monthly plans processed through our approved billing and payment providers, including Paddle.
This policy does not create a broader refund right than the one required by law or expressly approved by us in a specific case.

General refund rule

Fees are generally non-refundable once paid or due.
This includes subscription fees for a billing period that has already started and any amounts that became due before a cancellation request.
If applicable law requires a mandatory refund right or different handling, that legal requirement applies to the extent required.

Cancellation and renewal

Where a subscription is recurring, cancellation stops renewal for the next billing period and does not normally create a refund for the current period.
Access to the service continues until the end of the current paid billing period unless a legal, security, or contractual reason requires different handling.
You should submit or complete cancellation before the next renewal date if you do not want the next period to be charged.

Exceptional cases we may review

We may review limited exceptional cases on an individual basis, such as an obvious duplicate charge or a confirmed technical billing error.
Review of a request does not mean that a refund is owed or guaranteed.
If a payment or billing provider processed an incorrect or duplicated charge because of a verified technical issue, we may take the appropriate steps, including coordinating with the billing provider to address the issue.

Billing questions and requests

Questions about billing, cancellation, or review of an incorrect charge may be sent to contact@tawthiqs.app.
We may ask for additional details to verify the account or transaction, such as the account email, transaction reference, or invoice details.
Payment processing itself may also be subject to the applicable terms and policies of the billing or payment provider used for the transaction, including Paddle.

Updates to this policy

We may update this policy from time to time to reflect legal, operational, commercial, or billing-provider changes.
The updated version becomes effective on the date it is published or the date stated in it.

Last updated: 23 April 2026